| 1. Is your website secure? |
| Yes it is. All account areas and our checkout facility are protected on a secure server and encrypted by GeoTrust. |
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| 2. Are you a registered business? |
| Yes we are. Our ABN is 63 235 514 865 |
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| 3. Do you have a retail outlet? |
| Yes we do. Our retail shop is Shop 1 / 1371 Logan Road, Mt Gravatt Central, Qld, 4122 Australia |
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| 4. Can I use my credit card to pay for my purchases? |
| We accept payment by Visa, Mastercard and American Express. You can pay using our store checkout system which is fully secure. You can also phone or fax your card details. Our contact details are listed in our Contact Details page. |
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| 5. Can I get a refund if I am not happy with the items I purchased? |
| We offer a no questions asked full refund upon the return of any items you are not fully satisfied with. Items must be returned in the packaging in which they were supplied and in the same condition. |
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| 6. Can I pay you through Bidpay or PayPal? |
| As we accept payment by credit card, cheque, money order and cash we feel we offer enough payment options without using Bidpay or PayPal. |
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| 7. Do you only sell proof and uncirculated coins? |
| We sell most grades of coins and banknotes. We do however try and stock better grades as we believe in the policy of collecting the highest grade you can afford. |
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| 8. Do you guarantee your products? |
| We guarantee the authenticity of all the products we sell. |
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| 9. How can I pay? |
| We accept payment by AMEX, Visa, Mastercard, Direct Deposit, Cheque and money order. Cash is also accepted however we do not recommend this method. We accept no liability for lost payments. Personal cheques must clear prior to shipping. Foreign currency cheques are not accepted! |
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| 10. How long does it take to get the items I have purchased? |
| Once payment has been made we ship within 24 hours. |
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| 11. How do I know what's happening with my purchase? |
| We will keep you informed every step of the way via email. |
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| 12. How much will shipping cost? |
| We ship through Australia Post and are governed by their postal charges. When you place an order we will let you know the shipping cost before processing your order. Shipping prices start from A$1.00. We combine lots to save shipping costs and will always try and keep the costs to a minimum. |
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| 13. How do I know that my purchase will arrive safely? |
| We package items to ensure they have sufficient protection to arrive safely.?We recommend you register or insure your purchase. We cannot accept responsibility for items once they have been posted. |
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| 14. I don't understand some of the words you use to describe your goods? |
| Have a read of our grading and terminology page which lists grading terms, descriptions and abbreviations as well as some of the more common terminology you may come across. |
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| 15. What if I am not satisfied with the items I have purchased? |
| Please check our "Conditions of Use". |
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| 16. What is your refund / return policy? |
| Please check our "Conditions of Use". |
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| 17. What if you don't have what I am looking for? |
| We are in regular contact with other dealers and have access to many more items than we stock. Let us know what you are looking for and we will do our best to assist you. |
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| 18. Where are you located? |
| Our retail shop is Shop 1 / 1371 Logan Road, Mt Gravatt Central, Qld, 4122 Australia. |
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| 19. Where else can I find your products? |
| As well as this web site we also own our own internet auction site from which we run regular auctions. We have a retail outlet at Mt Gravatt, Qld. For details of shows and fairs we attend please check our "Upcoming Events" page. |
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| 20. Can I LAYBY? |
| Yes you can. A deposit of 20% and then 4 payments of a minimum of 20% over a period of 4 months. We are negotiable with our lay-by terms so please ask if you are interested in this method of payment. |
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